score: 100% | threshold: 90%
// CSAT_SIMULATOR.exe
Tickets arrive. You Reply or Close them.
The customer rates you anyway.
Your CSAT starts at 100%.
Every thumbs down costs 1%.
Drop below 90% and it's over.
Note: the thumbs downs are not your fault.
They are also not not your fault.
This is the job.
CSAT: 100%
threshold: 90%
TICKET #0001 — incoming
Loading your first ticket...
⚠ CSAT THRESHOLD BREACHED. YOU FAILED.
There was no way to win.
There is never a way to win.
Termination is a growth opportunity. 🌱
The purpose of this game was to show you how little influence Support agents have on CSAT. Please don't use it as a performance metric.